Terms of Use

General Terms of Use www.usemodus.io

Important note on scope: These Terms of Use govern exclusively the use of the website www.usemodus.io (information offering, appointment booking, contact). They do not govern the contractual relationship for the use of the Modus software itself. That relationship is governed exclusively by the individually signed contract between SureIn GmbH and the respective customer (insurance broker), including any annexes (among others, the data processing agreement).

1. General and Scope

This website is operated by SureIn GmbH, Urbanstraße 71, 10967 Berlin, Germany („Modus“, „we“, „us“). These Terms of Use apply to any use of the website www.usemodus.io.

2. Acceptance of the Terms

By accessing this website, you agree to these Terms of Use. If you are acting on behalf of a company, you represent that you are authorized to do so.

3. Purpose of the Website

The website serves to present our AI-native operating system solution for insurance brokers (Modus). It contains information about our company and our product and allows interested parties to schedule a meeting with our team.

The website does not provide access to the use of the Modus product. Access to the software is granted exclusively after conclusion of a contract, as part of the individual onboarding process.

4. Appointment Booking and Contact

You can book an appointment for a non-binding initial conversation with our team via the website. In doing so, we collect your name, your email address, and, where applicable, further business-related information in order to prepare the appointment. By submitting your data, you consent to its processing in accordance with our privacy policy.

5. Intellectual Property

All contents of this website - including texts, trademarks, logos („Modus“), and layout - are protected by copyright or other intellectual property rights. Any use, reproduction, or distribution is permitted only with the written consent of SureIn GmbH.

6. User Conduct

You may use the website only in a lawful manner. In particular, the following are prohibited:

• Unauthorized access to the website or connected systems
• Disrupting or manipulating the operation of the website
• Distributing malicious software
• Infringing the rights of third parties
• Automated extraction (scraping) of content without our consent

7. Data Protection

We process personal data in connection with the use of the website in accordance with our privacy policy, including information on the use of cookies and on your rights under the GDPR.

This privacy policy does not apply to the processing of personal data in connection with the use of the Modus product (e.g., communication, case data, brokers' customer data); instead, the separately concluded data processing agreement (DPA) between SureIn GmbH and the respective customer applies. In this respect, the broker remains the controller within the meaning of the GDPR; SureIn GmbH acts as a processor pursuant to Article 28 GDPR.

8. Liability

The website is provided „as is“. To the extent permitted by law, we are not liable for indirect or consequential damages in connection with the use of the website. These terms do not limit any liability that cannot be excluded by law (e.g., for intent, gross negligence, or fraud, as well as for injury to life, body, or health).

Liability provisions for the use of the Modus product itself - including availability, SLA, and liability for product defects - are governed exclusively by the individual contract with the respective customer.

9. AI Notice

Modus uses AI systems to support insurance brokers in operational workflows (e.g., message classification, wording suggestions). These systems make no autonomous decisions vis-à-vis the brokers' end customers and do not replace the broker's professional responsibility. In any case, the broker remains the sole professional and legal party responsible for the statements and actions made toward its customers - regardless of whether these are carried out with or without AI support.

Further details on the use of AI systems in the product are governed by the individual contract with the respective customer.

10. Changes and Applicable Law

We may change these terms at any time. The respective current version published on the website, bearing the corresponding date, is authoritative. The law of the Federal Republic of Germany applies. The place of jurisdiction is, to the extent permitted by law, Berlin.

11. Contact

Please direct any questions regarding these Terms of Use to:

SureIn GmbH
Urbanstraße 71
10967 Berlin
Email: info@surein.de